SERVPRO of Rockville and Silver Spring North Employee Photos

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Jorge Gutierrez

Jorge Gutierrez is the General Manager at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, as well as our newly-acquired sister franchises SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E.

He has been with the company 10 years and is IICRC certified in WRT/ASD/CDS/FSRT/OCT. He is also a certified member of the American Biorecovery Association. Jorge is a graduate of the University of Maryland, where he received a bachelor's degree in business administration. Jorge and his wife, Michelle, have 4 children. 

Outside of SERVPRO life, he enjoys coaching his children in sports, attending University of Maryland sporting events, and golf. Go Terps!

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Michelle Gutierrez

Michelle Gutierrez is the co-owner and chief financial officer at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North. She has been with the company 18 years and is certified in IICRC WRT.

The company has grown to include two new franchises: SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E.

"As our team has grown over the years, our efforts have remained the same: We aim to be 'Faster to Any Size Disaster,' so we can restore your properties 'Like it never even happened.' And we do that by putting you -- our customers -- first!" says Michelle.

Michelle graduated with a bachelor's degree in Communications from Towson University. She and her husband, Jorge, have 4 children. Outside of SERVPRO life, Michelle enjoys watching her children play sports, traveling and running. 

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Alex Chavarria

There's never a dull moment for Alex Chavarria at SERVPRO of Rockville-Olney/Silver Spring North and SERVPRO of Laurel and Greenbelt NE/Beltsville E. As the production manager for the four franchises, his work days are unpredictable and oftentimes, very intense and stressful.

"It's very hard to get bored," Alex says of his job of nine years now. He is certified in IICRC WRT/ASD/CDS/HST/FSRT/OCT and AMRT, and a member of the American BioRecovery Association. 

Alex takes pride in his work, and wants every customer to know that each cleanup & restoration project is a team effort. "The client and us are on the same team and everyone has a role to play." He recently led our Storm Team in responding to the massive cleanup & restoration efforts in Texas in February-March 2021, helping to restore dozens of storm-damaged homes and businesses in the Dallas area.

A resident of Frederick since 2003, Alex enjoys spending time in Downtown Frederick and volunteering at soup kitchens. He has great interest in government and hopes to run for public office one day. 

"I would like to serve in city government, Frederick board of aldermen and maybe mayor eventually," he says. "I think many national and global issues can be resolved at a local level, one community at a time rather than on a big scale -- one person in one town making a small difference happening all over the place kinda thing. I don’t want to just complain about stuff in my community if I’m not willing to at least try to make it better."

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Megan Sweeney

Meet Megan Sweeney, the office manager for SERVPRO of Rockville/Silver Spring North and SERVPRO of Laurel and Greenbelt NE/Beltsville E. Though Megan doesn't mind being known as an office clown because she loves to laugh and make jokes, she is a studious and voracious learner who loves to research, take instructional courses, and read and watch documentaries. 

IICRC WRT/AMRT certified, Megan has been with SERVPRO for six years. She runs a tight ship as the office manager, but loves when opportunities arise to assist on-site with commercial large losses, or to use her communication and sales skills at the company's marketing events.

Born and raised in Montgomery County, MD, Megan attended The Academy of the Holy Cross in Kensington, and the University of Maryland as a College Park Scholar. Sports have always been a huge part of Megan’s life, especially basketball, field hockey and soccer. For the past 20 years, she has volunteered with various Special Olympics Maryland – Montgomery County (SOMO) Young Athletes Programs, mostly with TOPSoccer, a youth soccer program jointly run by SOMO & MSI Soccer.

Some of her favorite things: Monster Energy drinks, doughnuts with white icing & sprinkles, archaeology, anthropology, history, politics, animals, fashion, art & design, and shopping for others... 

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Rodrigo Landaverde

Rodrigo Landaverde immigrated to the U.S. 20 years ago, and two years after settling in his new country he joined the SERVPRO of Rockville-Olney franchise family. Rodrigo has performed many roles over the years including technician, team leader, estimator and production manager. He currently serves as the operations manager and human resources officer.  

Rodrigo is a technician certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). He is a member of the American Bio Recovery Association, a board member of the International Public Management Association for Human Resources (IPMA-HR), Montgomery County chapter, and more recently, he joined the local chapter of the Society for Human Resource Management (SHRM). 

Serving in the role of Chair for SERVPRO’s Social Responsibility & Community Service committee, Rodrigo has led  the company to sponsor events with Habitat for Humanity Metro Maryland.

Outside of work, Rodrigo volunteers with the city of Rockville supporting programs such as Adopt A Stream, which helps to maintain local creeks free of trash. He is on his senior year at the University of Maryland Global Campus, pursuing a Bachelor’s of Business Administration (BBA) Degree.

His hobbies include geology, exploring and discovering nature, and traveling with his husband. Together they have visited over 40 U.S. states, as well as a few cities in South America and Europe. Rodrigo enjoys his job, and he especially loves seeing SERVPRO customers satisfied after a job well done!

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Ramona Drieu

Ramona Drieu has 33 years in business development. She has been with SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North for 7 years. Ramona is IICRC WRT/AMRT Certified. She has 2 children, Daniel and Rhianna. She is a huge animal lover and currently has 3 chihuahuas, Remy, Reese and Rascal and a cat named Rio.

In her free time, Ramona enjoys getting together with friends and spending time with her family. She also enjoys cooking, gardening, staying active and being outdoors, as well as traveling. She is an avid Cardinals baseball fan. Go Cards!

Ramona likes knowing that all our SERVPRO franchises, including SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E, provide an invaluable service to people after suffering a major water or fire event. "It is rewarding helping others," she says.

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Melissa Richards

Melissa Richards has been a job file coordinator/estimator at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North since 2016. She is IICRC-WRT (Institute of Inspection, Cleaning and Restoration Certification-Water Restoration Technician) certified. Among her favorite parts of the job are the team members she works with.

She is a lifelong Marylander and lives in Anne Arundel County. She has three grown sons, and enjoys volunteering with various organizations including Habitat for Humanity. Outside of work, Melissa also loves reading, movies, hiking, and hanging out with family and friends.

Gary Amaya

Gary Amaya has been the Reconstruction Estimator for SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North for a year. He has 20+ years in the restoration industry and over 4 years as a reconstruction estimator. Gary is IICRC Certified in CCT, FSRT, WRT and OCT. He is also certified in Lead Renovation, Repair and Painting. Gary and his wife, Len, enjoy traveling, dining out, movies and spending time with family and friends. He loves all sports and his favorite football team is the Redskins! 

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Candace Tash

Candace Tash has been an accounting administrator for the SERVPRO of Rockville-Olney/Silver Spring North family for 14 years, handling all of the billing for the mitigation department and all of the collections for the company. She grew up in Olney and lived in Maryland for eight years before moving to Wilmington, DE after marriage in 2015.

Candace's husband, Alec, is a pilot, so it's not surprising that Candace herself, is a student pilot working on her flying certification. She and her husband own a small airplane, called a bug smasher because it actually smashes bugs while flying!

 IICRC WRT-certified, Candace holds a bachelor's degree in social science from the University of Maryland University College. She hopes to pursue a master's in the future so she can become a counselor of some sort. "I guess we will see what the future brings," she says.

Outside of work and flying, she and her husband also enjoy swimming, as well as taking their dog Snooze (a bullwawa, which is a bulldog/chihuahua mix!) out for walks.

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Trinh Le

Trinh Le joined the marketing team of SERVPRO of Rockville-Olney and Silver Spring North at the start of 2021, managing the franchises’ website content and social media presence.

She's active on the marketing and business development committees of the local Chamber of Commerce, as well as the Catholic Business Network and other networking scene among real estate and related industry professionals.

Trinh has an extensive background in print journalism, having worked as a news reporter and editor for various newspapers in Texas before moving to Montgomery County, Maryland with her husband in January 2002. She did her undergraduate studies at the University of Texas at Austin and started her newspaper career at the Austin American-Statesman before becoming a reporter at the Port Arthur News in Port Arthur, Texas, where she met her husband. 

In Montgomery County, Trinh is the former real estate editor for The Gazette, a group of community newspapers owned by Washington Post Co. and later acquired by Jeff Bezos of Amazon. The Gazette folded in 2015, though Trinh has continued to write & edit on a freelance basis. 

Outside of work, Trinh loves long walks, photography, books and flowers, as well as road trips and camping with her husband and college-age son.

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Hunter Pitts

Hunter Pitts is our operations and project manager of the repair division. He has had a well-rounded work career – having spent 30+ years in residential & commercial construction, 15 years of those in insurance restoration, as well as directing security for a major concert promoter in the DC/Baltimore region for 25 years when time allowed. He joined SERVPRO of Rockville-Olney in 2019.

Loss due to fire and water emergencies is no doubt stressful. But to be able to help restore some of that loss for those affected has been satisfying for Hunter. “The thing that is rewarding is when we see how happy the customer gets when their home has been restored after going through their particular loss.” For Hunter, communication is key to most anything in life, “and as long as that is being done, all the expectations should be met." 

Hunter and wife Dana have 5 children, including two they adopted from Africa through Compassion International; and 6 grandchildren. He has lived in Maryland since 1980, currently residing in Frederick County.

Outside of work, Hunter loves music and has been in bands singing and playing harmonica. He and his family attend a church in Mt. Airy, where he plays percussion and harmonica on the praise team.

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Susan McBrearty

Susan McBrearty brings 20+ years of experience in contract, IT management, sales, auditing, and office & personnel management to her new role as Reconstruction Coordinator at SERVPRO of Rockville-Olney and its sister franchises -- SERVPRO of Silver Spring North, SERVPRO of Laurel & SERVPRO of Greenbelt NE/Beltsville E.

Prior to joining SERVPRO in March 2021, Susan managed a couple of medical offices, where she did medical billing and collections. Before that, she was project manager for Purofirst of Metropolitan Washington for 3 years. 

As the reconstruction coordinator here at SERVPRO of Rockville-Olney, Susan handles all incoming jobs, from initial contact with the customers to preparing the reconstruction contract and finalization of invoices. She works closely with the project managers “to ensure we are hitting our targets through the rebuild process. I feel they have put a good team in place and for us to be the best we can be.”

Susan grew up in Montgomery County and now lives in the Lake Linganore area of Frederick County. She has a son, 24, who is on track to graduate from the University of Maryland next year.

Outside of work, Susan enjoys cooking, hiking, biking and hanging out with friends & family. She also enjoys attending UMD Terps games, Ravens football and Washington National games.

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Reed Frazier

Meet Reed Frazier – SERVPRO of Rockville-Olney & Silver Spring’s restoration coordinator and estimator. Reed has been with the company nearly 2 years, starting out as a project manager and estimator. He enjoys SERVPRO’s work environment, calling it “like a big family” that most jobs do not have.

“I like the feeling that everyone is here to help people and that they are happy to be here and doing it,” he says.

Reed has been in the restoration industry since 1998. He holds IICRC certification (Institute of Inspection, Cleaning and Restoration Certification and a host of other professional accolades, including being a Master Water Restorer and Master Fire & Smoke Restorer, AMRT, ASD, CCT, CRRIT, HST, JTC, OCT, UFT, WRT, CMRT…

A lifelong resident of Montgomery County, Maryland, he now lives in Germantown with his wife and cat. They enjoy cooking, traveling, reading and spending time with their son & his wife at the beach.

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Sergio Escobar

Meet Sergio Escobar, one of our crew chiefs at SERVPRO of Rockville-Olney & Silver Spring North.

A native of Rockville, MD, Sergio graduated from the acclaimed Richard Montgomery HS in 2018. He started to work with a builder in Arlington, VA right after high school, helping to build kitchens and bathrooms for a couple of years. 

Sergio has been working for SERVPRO for over 2 years now. He is certified in WTR, CCT and holds a lead paint certificate.

Sergio has career aspirations: "In my time here I want to scale the ranks in the business and one day, I hope to open my own SERVPRO franchise."

In his free time, Sergio enjoys dirt bike riding, studying the restoration process and business, and going on long hikes with his Kobe, his lab-Staffordshire terrier.

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Nelson Torres

Nelson Torres is our Sr. Restoration Coordinator/Estimator, having come to SERVPRO of Rockville-Olney and Silver Spring North with 5 years of experience in the restoration industry.

A native of Puerto Rico, Nelson and his mom came to Maryland when he was 7 years old. He attended Northwest High School in Germantown. Outside of work, he enjoys spending time with family & friends. His hobbies include cars and fishing, and he enjoys racing, baseball & basketball.

Here at work, Nelson spends much of his time helping and answering questions customers might have about the work we do, as well as explaining each stage of the restoration process that our technician crews would perform at the customer's home or business.

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Rusty Friend

Call SERVPRO of Rockville-Olney and the first voice you’ll hear will likely be of Rusty Friend, the newest member of our team!

Born and raised in Montgomery County MD for 40 years, Rusty is our Administrative Assistant/Dispatcher with great experience from a property management company.

Outside of work, she enjoys cooking, being with family & friends, and riding motorcycles. You heard it right, Rusty loves riding motorcycles! Welcome, Rusty!

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Dan McAskill

As one of SERVPRO of Rockville-Olney & Silver Spring North’s project managers, Dan McAskill’s typical work day is to make sure all the materials are set for a restoration project, before he does a pre-construction walkthrough with a customer. He will also confirm measurements with a contractor, and set a start-date with the customer and answer any questions he/she may have. Dan may visit the project site from time to time, and will be the last person the customer sees at the post-construction walkthrough.

“Multiply that by 100 times” is Dan’s reply when asked about his typical day on the job, which also includes projects that are part of our sister franchises, SERVPRO of Laurel & Greenbelt NE/Beltsville E.

A native of Montgomery County, MD and a graduate of Rockville High School, Dan is a serious collector of comic books. He started his collection at the age of 14, and currently has 170,000+ titles that “could fill a room.” Woodworking is his other hobby.

But the most exciting news for Dan: he’s expecting his first grandchild! We wish him all the best at being a granddad soon!