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Words of testimonial from a customer

Another satisfied customer

Our favorite day: Testimonial Tuesday! Thank you to our customer for taking the time to share your experience with us, because customer service matters.

#Googlereviews #waterdamage #firedamage #mold #restoration #residential #commercial #rockville #olney #silverspringnorth #silverspring #laurel #beltsville #greenbelt #SERVPRO #TeamGutierrez

SERVPRO Team Gutierrez

SERVPRO Team Gutierrez celebrates every win!

Here at SERVPRO of Rockville-Olney & Silver Spring, as well as our sister franchises SERVPRO of Laurel & Greenbelt NE/Beltsville E, we save the first Friday morning of each month to celebrate our members' wins: whether a birthday, anniversary, a job well done, or a big job secured. Why? Because we celebrate every win!

Pictured here is our team on the Friday before Labor Day 2023, kicking off the long holiday weekend. 

600 against black & gold backgrounds

We've reached another milestone: 600 Google reviews!

We’ve reached another milestone: 600 Google reviews!

Thank you to our customers for choosing SERVPRO Team Gutierrez of Rockville-Olney & Silver Spring North and for taking the time to express your satisfaction with our service! The testimonials confirm we are on the right track, which is to provide top-notch restoration services for our customers, whether it’s water, fire, mold, biohaz or other property damage. Our next goal: 1,000 Google reviews!


One Team One Goal

collage of photos with Be the Best message

'Be the Best' is our company mantra!

Our Team Gutierrez embraces the mantra of "Be the Best" and we remind ourselves of this every day with our "Be the Best" wristbands and branding throughout the facility. This message motivates us to constantly strive for excellence, welcome challenges, and reach for our full potential. By adopting this mindset, each team member will not only meet their individual goals but also the company's goals, all the while making a difference for our customers.

When everyone on our team is performing at their peak, as famously stated by football coach Bill Walsh, "the score will take care of itself."

Our "Be the Best" wristbands offer constant reminder that we are to give our best all the time, not just some of the time. 

One Team. One Goal.

Large group of people with green background & balloons

Team Gutierrez surpasses 500 Google reviews!

We’re working on a fun video, but so excited we have to share: SERVPRO #TeamGutierrez surpassed 500 Google reviews last week! A huge accomplishment for our SERVPRO of Rockville-Olney & Silver Spring North crews as we aim for excellent service & customer care day in, day out. We are One Team with One Goal, which is to provide excellent service and customer care. Whether water, fire, mold, biohazards or other property damage, we will make it "Like it never even happened."  Count on us! 301-340-1313.

Customer testimonial with exposed ceiling background

Testimonial Tuesday

Testimonial Tuesday. Great THANKS to our customers who take the time to share their feedback. It reinforces our continued commitment to Be the Best for our customers. Thank you!

SERVPRO of Rockville-Olney & Silver Spring North can make your water, fire/smoke, mold and other property damage "Like it never even happened." Count on us! 301-340-1313.

400 Google reviews text against black background with gold stars

We've Reached 400 Google Reviews!

A huge ‘THANKS!’ to our customers & friends for your business and trust in us, and for helping us grow as a local company. We are thrilled to have garnered 400 Google reviews, ranking 4th place out of 1,000+ SERVPRO franchises. Our SERVPRO of Rockville-Olney company has grown to include three other franchises: SERVPRO of Silver Spring North, SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E. We are OneTeam, SERVPRO Team! 

green chart with SERVPRO franchise names and numbers

SERVPRO Rockville-Olney ranks 4th out of 2,000 in customer reviews

HOT off the (corporate) press! Ranking 4th out of our company's 2,000 franchises in the number of customer online reviews. Great THANKS to our customers for trusting us with restoring your properties, making it “Like it never even happened.”

Putting customers first & providing excellent service are our priorities. Whether water, storm, fire/smoke, or mold damage, we are here 24/7 to restore your property, residential or commercial.  We also provide biohazards & Covid cleaning to keep your home or business safe for you and your customers. Give us a call at 301-340-1313 if we can help.

#Top4 #OneTeamWins

Thank you for 300 Google reviews on black background

300 Google Reviews!

Our customers spoke loud & clear. THANK YOU for your trust in our restoration services! We are always here to help make your properties “Like it never even happened.”

Whether it's water, fire or mold damage, reach out to us at SERVPRO of Rockville-Olney & Silver Spring North at 301-340-1313 for quick response.

In Prince George's County, our sister franchises SERVPRO of Laurel & Greenbelt NE/Beltsville E can help. 301-323-8862

Chart of SERVPRO franchise names and ranks

Top 10 in customer reviews

SERVPRO of Rockville-Olney moved up from No. 10, to 8, to ranking 6th out of our SERVPRO's nearly 2,000 franchises across the country in the total number of online customer reviews in December 2021! We could not have accomplished this without the trust our customers have placed in us to restore their properties. 'Thank You' to all our customers & friends. Let's make 2022 an even bigger year! Placing Customers first & excellent customer service are our priorities. Whether water, storm, fire/smoke, or mold damage, we are here 24/7 to restore your property, residential or commercial.  We also provide biohazards & Covid cleaning to keep your home or business safe for you and your customers. Give us a call 24/7 at 301-340-1313 if we can help. In Prince George's County, our SERVPRO of Laurel & SERVPRO of Greenbelt NE/Beltsville E can help. 301-323-8862.

Black wall with Maryland flag and Be The Best message

SERVPRO of Rockville-Olney named 2021 Business of the Year

We are humbled and honored to have been named the 2021 Small Business of the Year by the Rockville Chamber of Commerce. The recognition reinforces our continued commitment to provide swift, effective & compassionate service to our customers, who usually are under stress when they need us. We are equally committed to giving back to the community in which we live & work. THANK YOU to our clients and to the Rockville chamber.

SERVPRO of Rockville-Olney. OneTeamWins! BeTheBest! 

The Small Business of the Year Award recognizes a company that has been in business for at least five years with revenue under $5M. Specific criteria include: flexibility, innovation and has a proven unique business and marketing strategy that has benefited the Rockville community.

List of 10 city names

Top 10 in customer reviews

There's a reason our SERVPRO of Rockville-Olney makes the Top 10 list of highest number of 5-star customer reviews, out of our company's 1,900+ U.S. franchises. We also recently won the Crawford Contractor Connection Performance Excellence Award for our district, the highest honor within the industry network, plus The Golden Hammer Award for Top Performers across the country 4 years in a row. If we have had the honor of serving you in the past year – whether for fire or water restoration, reconstruction, mold & biohazards remediation, or other emergency needs – we invite you to share your experience with us, via Facebook or Google review. Customer feedback greatly helps us as we continuously aim to provide excellent service. Thank you!

Fire department volunteers

It's not always business for us!

While the nature of our business is quick-paced and stressful at times, we value our community and always find time to express our appreciation. 

Volunteers from our SERVPRO of Rockville-Olney provided and personally delivered pizza & salads to our local Fire Department Volunteers in early February (2021), also to celebrate National Pizza Day. That same day, our volunteers did the same for the lunch crew at the Rockville City Police Department.

We value our customers as well as all the personnel that serve our community.

If we can be of help with fire & water cleanup and restoration, call us at 301-340-1313.

Wall covered in mold

Mold in the Kitchen

After smelling a musty odor, we were called to inspect this home. We discovered mold growth behind the kitchen cabinets. We completely remediated. Now the family can rest assure their home is mold-free- no more potential allergens or irritants in the air they breathe each day! 

Smiling lady standing beside table

Olney Community Night

We enjoyed meeting our neighbors at Olney Community Night in October and are very happy we had the chance to interact and talk with the many people who stopped by our table. We can’t wait for next year’s!

A plaque

Top Performer Golden Hammer Award

This past month, Contractor Connection presented us with the Top Performer Golden Hammer Award. We are very pleased to have received this award for our water, fire, storm, and mold damage remediation and restoration company.

Top Performer Golden Hammer is presented to a select few companies who display overall excellence measured by their:

  • Professionalism in communication
  • Accuracy of estimates
  • Overall effort
  • Quality of work
  • Cooperation
  • Organization
  • Performance
  • Timeliness of job completion
  • Customer service scores

We want to thank Contractor Connection for recognizing our excellence in these areas. Every day, we strive to be the best in each of these areas and beyond for our wonderful clients!

A logo that says "21 Tribute"

21 Tribute

Tribute 21 is dedicated to funding research, raising awareness and providing support to those with Down Syndrome. Tribute 21 is actively involved in the community. By hosting campaigns and an annual gala, the charity raises funds to help support individuals with Down Syndrome and their families. SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North appreciate all Tribute 21 is doing for certain members of our community, and we are glad to have to chance to support an organization that deeply cares.

Logo saying "Youth Leadership Foundation"

Youth Leadership Foundation

The Youth Leadership Foundation, located in Washington, D.C., gives the youth of the surrounding communities the opportunity to be mentored by a positive, adult role model. Through building a relationship, the youth of this foundation gain leadership and academic skills. At SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, we have recognized the many accomplishments of this foundation and appreciate its affects on the community. We are very happy to support amazing organizations such as this. 

A photograph of an award with the inscription, "2019 Heritage Silver Award, SERVPRO Industries honors Eric Thompson..."

SERVPRO of Rockville-Olney/Silver Spring North Earns Award

Eric Thompson, owner of SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, has been honored with the 2019 Heritage Silver Award due to an outstanding 2018 sales performance! We thank our amazing clients and community, and we would like to congratulate Eric and SERVPRO of Silver Spring North and SERVPRO Rockville-Olney for receiving such this award which represents such a strong commitment to actively serving the community.