What our Customers say...
The team was responsive, efficient and turned a nightmare into a manageable project. Javier was lovely and communicative - so appreciated.
The SERVPRO team was great! They made the restoration process easy and kept me up to date on each step. I can’t recommend them enough
Alex came to my home to give me an estimate and he was more than professional! He was very knowledgeable about mold remediation and answered all my questions.
If I ever have to encounter mold in my life again I would have Alex on speed dial!!
Fast response and excellent service, efficient and cordial!
They made a bad situation a good experience. They came promptly, communicated the problem, and immediately got to work fixing it.
Oscar and Domingo were very meticulous, doing a complete and thorough cleaning of the ductwork at our offices after many years of neglect. I would recommend SERVPRO without reservation.
We had a fire which left a huge mess: smoke odor, debris, ruined dry wall, and ruined carpet. The SERVPRO remediation team came in and did an incredible job of cleaning it all up. I recommend them enthusiastically. It cannot be easy to walk into someone's house where you don't know what you'll find and where there are no doubt frightened, confused homeowners. Tim Dutton carefully explained what the team would do and how long it would take and made sure I understood. Marlene, the on site team leader, kept me informed step by step of what they were doing. Everyone worked incredibly hard. When my wife visited the house this morning she was thrilled at how clean it was and how good it smelled. No smoke odor. What impressed me was how careful and thorough the team was. We have an extensive library, and the team wiped down each book and put each one right back where they found it. That's patient attention to detail. SERVPRO are great people who do a great job. You can't find better.
Extremely helpful staff. As a community manager, having a reliable remediation and restoration vendor is an absolute must! The team over at SERVPRO Rockville/Olney are equipped to take on any disaster at a moment’s notice! Just this past weekend I had a roof leak going down 4 levels. SERVPRO came out within 30 minutes of me calling them and started the drying out process immediately. Thank you in particular to Alexis for catering to the needs of each individual resident. Certainly makes the job easier when the contractor can be trusted to do what is best for all parties involved.
SERVPRO did an excellent job with the mold remediation at my home. Julio and his team quickly identified and explained to me the work that needed to be done. They completed the job in less than 2 days.
Unfortunately this is the second time I have had to deal with a neighborhood fire situation in my house. Both times I’ve had extensive smoke damage.
Ryan, Jorge and the crew were great. They showed up and handled everything. I wasn’t able to be home while they were there and they treated my home like it was their own. I have complete confidence in them.
I really hope I don’t have another smoke damage claim but if I do I’m requesting SERVPRO of Rockville.
When there was an incident of fire, the SERVPRO came... This team which you sent me was so great... So I really recommend this team.
As a vendor I am very happy working with SERVPRO of Rockville. They have a great team and customer service.
During a 3 day snow storm, a poorly insulated pipe burst in the basement and flooded 80% of the floor... They swooped in with a large crew and removed walls and flooring where they needed to and set up blowers and humidifiers. They stayed as late as they needed to get the job done. They monitored it daily...
They were perfect; don't see how they could improve. They were very sweet, wanted to please me, were careful, and very thorough.
Excellent service - thank you. Mary and team are fantastic! Just the help I needed; just in time!
Thank you Laura!! You were all great!!
I am really pleased with the services! I would use Alexis again if ever needed.
We were recommended to use SERVPRO and I am really satisfied.
Alexis and crew were really courteous and were really professional.
Easy to work with Alexis and crew. Really awesome team and efficient.
Great job! Very thorough and professional.
Laura, Alejandro, and Eduardo were amazing. I’m so grateful that this team was assigned our job. They were prompt, professional and, most importantly, very pleasant to work with.
When I called someone was very fast to arrive to my loss. Really satisfied with the job.
Outstanding service! Thanks so much! Alexis is awesome!!
They do a fantastic job and always do! Oscar did an awesome job!!
Thorough and diligent.
Great service! Thanks for saving our floors!!
Were very thorough. Alexis was particularly sensitive regarding my mom's situation and making us feel better.
Kept the standards consistently high and I would use you guys again.
Laura and her staff were amazing! Great customer service!!
Laura & the support staff were terrific. They were thorough in getting things cleaned up and explaining every step of the process. Would highly recommend them!!
Laura Brentin and her coworker were great!
Could not have had better or more wonderful performance or more polite sweet ladies. They were thorough, polite, kind, and so nice to have in my home! Thank you for sending such a great and thorough crew! They couldn't have been any more caring about their work!
Your guys, Oscar and Domingo, did a great job!
Excellent people and service, especially Alex Chavarria!
Excellent service! First rate all they way!
I cannot thank you enough for your professional, swift, and cordial service. Excellence should be your middle name! You and your entire team were so respectful of our emotions as well as our property. We could not have asked for a better team to work with. Thanks to you all, we wish you all a wonderful future!