About SERVPRO of Rockville and Silver Spring North

Michelle & Jorge Gutierrez

Owners of SERVPRO of Rockville and Silver Spring North

SERVPRO® of Rockville-Olney and SERVPRO® of Silver Spring North have been serving Montgomery County, Maryland for 41 years and counting.

Eric Thompson created the stepping stones of success for these franchises. Eric’s daughter, Michelle Gutierrez, joined the SERVPRO franchises 18 years ago. Alongside Michelle is her husband, Jorge Gutierrez, who joined the team 10 years ago. With our online ratings being a 4.9 out of 5, and hundreds of online reviews, this success can be directly attributed to our commitment to our customers and their satisfaction through every phase of mitigation, reconstruction, remediation or restoration.

As our team has grown over the years, our efforts have remained the same: We aim to be “Faster to Any Size Disaster,” so we can restore your properties “Like it never even happened.” And we do that by putting you -- our customers -- first!

Our response teams at SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North understand the stress and worry that come with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North, along with our sister franchises SERVPRO of Laurel and SERVPRO of Greenbelt NE/Beltsville E, are a full-service restoration company that specializes in the cleanup, restoration & reconstruction of residential and commercial property after a fire, smoke or water damage. We also mitigate mold and mildew, and biohazards from your home or business.

Additionally, we offer thorough cleaning of homes, businesses small and large, with our Certified: SERVPRO® Cleaned program that is especially beneficial during the Covid-19 pandemic. Certified: SERVPRO® Cleaned is a defensive, proactive viral pathogen cleaning program backed by our more than 50 years of experience in cleanup and restoration. With an industry-leading, proprietary training program, cleaning solutions and remediation processes, we're helping businesses across the country reopen safely. So make the commitment to keep your employees and customers safer. Make sure your space is Certified SERVPRO Cleaned!

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North. We remain available and ready 24/7.

If you would like to schedule service for your home or business, please call us today!

Serving Montgomery County, Maryland for 40+ years, SERVPRO of Rockville-Olney and SERVPRO of Silver Spring North are the cleaning and restoration brands you know and trust. 

Insurance and Payment Information

For a stress free claims process, SERVPRO works with your insurance to help manage the insurance process and paperwork.

We also accept the following credit cards for your convenience:


  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • WRT - Water Damage Restoration Technician


  • American Bio Recovery Association - ABRA
  • Institute of Inspection, Cleaning and Restoration Certification – IICRC
  • National Air Duct Cleaners Association – NADCA


  • Chairman's Silver: Outstanding 2011 Sales Performance
  • Chairman's Bronze: Outstanding 2012 Sales Performance
  • Chairman's Silver: Outstanding 2013 Sales Performance
  • Chairman's Platinum: Outstanding 2014 Sales Performance
  • Founder's Gold: Outstanding 2015 Sales Performance
  • Founder's Bronze: Outstanding 2016 Sales Performance

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