What our Customers say...
Why SERVPRO Testimonials
On a recent Thursday before Memorial Day, I was traveling outside of the country, with my niece staying in our house, when she discovered a catastrophic leak coming from our third floor hall bathroom. Water had flooded the bathroom, adjacent bedrooms, was pooling in the drywall in our second floor dining room, was pouring down from our dining room chandelier, soaked our dining room set and made its way down through our hardwood flooring, and was dripping from our basement ceiling onto the carpeting of our finished basement. My niece called me frantically when she discovered the leak, and in turn I made a quick call to Trinh Le of SERVPRO of Rockville... Within one hour of that phone call, one of her teams was in our house working diligently to stop the water and mitigate the damage. They worked late into the evening, sopping up water, pulling up carpeting, removing fixtures, carpeting and drywall, and installing air movers and evaporators to address the water issues. We arrived home on Saturday night, and first thing Sunday morning another team met us at the house to assess the damage and determine what further steps were necessary. Unfortunately, water had gotten into the tile floor in the bathroom, and further remediation work was done on the spot, even though it was a Sunday during the memorial day weekend. The SERVPRO of Rockville team worked directly with my insurance company, they were fast and responsive, highly professional and saved me from a much bigger issues had I not called them. Each of the technicians I worked with explained to me in detail the steps they recommended and why, and gave me the great comfort of mind to know that their judgments were sound and necessary. I hope I never have to use them again, of course, but if I do you can be certain that I won't hesitate to call on SERVPRO of Rockville to help mitigate my flooding and water damage - they are the very best at what they do!
Love the people who work here as their customer service is exceptional. They are a professional group that is also extremely community minded. I observed them clean and restore a neighbor's house a few years back and have not forgotten how efficient and thorough they were... and I know they still are.
SERVPRO (Rockville-Olney) has the best customer service and treat their clients great.. Highly recommend!
SERVPRO (of Rockville-Olney) came and did an excellent job! They came to my house very quick. They explained everything with my water damage and were a pleasure to work with.
Briand and his team were excellent. I couldn't ask for a better crew -- they removed all the floors in the master bedroom and bathroom and laundry and set up the air vacs and dehumidifier. Before embarking on anything Briand explained to me what was to be done and he answered all the questions I had for him. The crew with him were awesome. On the appointment dates and times, they were there on time and called me 15 minutes before arrival. One thing I can attest was the respect they had for my items and the trust as I did not need to worry. Safety and trust was key for me and I would trust this Team and would highly recommend Briand.
Sergio and two other (crew members) were outstanding and did an amazing job of cleaning and removing a dreadful mess when our garage ceiling fell down with what looked like tons of loose insulation. We cannot thank them enough.
The crew showed up very soon after we called them and stayed late into the night until the job was complete. Everyone was very professional and worked non-stop until finished. We were told when they would arrive and they showed up right on time and went right to work.
We had substantial water damage in our kitchen and basement due to old, leaky pipes. At the advice of our plumber, we contacted SERVPRO and their remediation team was out and at our house within 3 hours of our initial call. At first, I thought they were just going to take stock of the damage, but the team started the remediation that very afternoon. I was very pleasantly surprised.
In parallel to the remediation efforts, SERVPRO sent someone out to assess the cost of reconstruction, coordinated with an asbestos abatement contractor, and worked with our insurance. Without fail, everyone I spoke to at SERVPRO was courteous, helpful, and incredibly quick in responding to questions and concerns that arose. Ultimately we felt so confident in the services that had already been rendered that we opted to have SERVPRO do the repairs to our home (including some upgrades to the basement).
Their team did great work and were happy to address the few issues that we encountered. Hopefully we will never have need of remediation services again, but if we do SERVPRO will unequivocally be our first call.
SERVPRO was very helpful at an extremely stressful time - my elderly parents had a lot of water damage to all three levels of their home during a pandemic. They took care of our problem from mold remediation to removal of damaged property, to testing and removing asbestos tile and remodeling and reconstruction.
Everyone on the team was friendly, conscientious and professional. They listened carefully to what my parents wanted and worked with them to bring the project in at a price we could all agree upon. Everyone was available and easy to work with, especially the foreman, Dan, who is a gem to work with. He has the patience of a saint and his attention to detail puts your mind at ease.
I would definitely recommend them for any remodeling/reconstruction job and plan to use them in the future.
SERVPRO is an extremely professional company. I recommend using SERVPRO to everyone. Leo and his team are courteous, efficient, thorough, respectful and professional. Leo explained every step in advance and was very careful with all my belongings. Absolutely call SERVPRO!
Very professional. The project manager was on time. He explained everything in detail. Communication through the entire process was a major plus. Continued to reassure us things would work out. Very polite and extremely helpful. Very respectful with time and communication.
Carlos and his staff were very professional. They did a perfect job. They were prompt, efficient and courteous. Thank you very much. I would recommend them anytime.
All aspects of the service were excellent. I will be happy to provide a recommendation for SERVPRO (of Rockville-Olney). Everyone was helpful and professional.
Argelis and crew were professional and efficient. Set the equipment up and explained the process. They have me on my way to getting the damage repaired.
I cannot say enough good things about this SERVPRO! Of course you never want to have to use them, but we had a flood in our basement due to a busted sump pump. They were timely, meticulous, professional, and caring. They took care of things expertly and quickly. We will be using their restoration services as well.
I was very pleased with Javier and the crew. They went above and beyond to help me with my situation. I will highly recommend them to neighbors and friends.
The company was very pleasant and efficient. I had a number of people working all together to clean up the water mess and do the needful. Everyone I dealt with was extremely pleasant and capable. I can’t imagine a better experience for a messy job. I have used them before and I would use them again.
The team was really great! They were responsive, communicated really well throughout the process, and were very thorough. Thank you.
We recently had the opportunity to work with SERVPRO at my home due to a toilet in the upstairs bathroom overflowing into the downstairs dining room and foyer. Timing for this to happen couldn't have been worse as we planned on leaving for spring break the next day. I called SERVPRO and they scheduled to come to my home the next morning at 8 AM. Argelis Nunez and his team showed up on time and quickly got to work. By lunchtime, they had removed the drywall and set up drying equipment. Thankfully, I was able to coordinate with Argelis while I was on vacation as he and his team completed the job. He kept me up to date every step of the way until the job was completed. I highly recommend using SERVPRO for any clean-up issues you may have.
I am really pleased with the services! I would use Alexis again if ever needed.
Alexis and crew were really courteous and were really professional.
Were very thorough. Alexis was particularly sensitive regarding my mom's situation and making us feel better.
Kept the standards consistently high and I would use you guys again.
Could not have had better or more wonderful performance or more polite sweet ladies. They were thorough, polite, kind, and so nice to have in my home! Thank you for sending such a great and thorough crew! They couldn't have been any more caring about their work!
Excellent people and service, especially Alex Chavarria!